Support and maintenance

Purchase of multi-phase simulators is a large investment, and several aspects apart of technical issues may play a role. One of the most important issues regarding new software is to be convinced that the following-up and support requests are handled smoothly. As we know this is important to you, we have a specific focus to ensure a quick response of any request.

By following the marked for more than a decade and continuous feedback from all our customers have probably made us develop Sendra in the right direction. Our support handling has been streamlined during these years ensuring our customer quick respond of any request; either SCAL-related or IT-related.

All our customers will be offered an annual Maintenance agreement which ensure immediate support response and an upgrade of the software on an annual basis. The benefits for having such an agreement are that you will have the highest priority when we receive the support request, and in most cases that means an immediate response and the agreement states a response within one working day.

The agreement ensures that you will receive an annual upgrade of Sendra. Each year we provide a new release based upon communication with our customers having the Maintenance agreement. By having this agreement you are most welcome to suggest upgrades and improvements. Valuable input will enable us to upgrade Sendra with our customer’s best interest in mind. Only through close contact and frequent communication with our customers, are we able to provide the upgrades the industry needs. So far most of our customers have the Maintenance agreement, and consequently the value of each upgrade for each company is appreciable.